Return Policy – Nana Clays

How to Return Your Items

Returning items is simple and hassle-free. Follow these easy steps:

Log into your account and go to order history
Select the items you wish to return
Print the prepaid return label
Package your items securely
Drop off at any authorized location

We'll process your return within 3-5 business days of receipt.

Return Timeframes

We offer generous return windows to ensure your satisfaction:

Standard Items: 30 days from delivery
Electronics: 15 days from delivery
Final Sale Items: Not eligible for returns
Gift Cards: Not eligible for returns

Items must be in original condition with tags attached. Some restrictions may apply to certain product categories.

Return Conditions

To ensure a smooth return process, please note these conditions:

Items must be unworn and in original condition
All original tags and packaging must be included
Proof of purchase is required
Items must be free from damage, stains, or odors
Personalized items cannot be returned

We reserve the right to refuse returns that don't meet these conditions. Refunds will be processed to the original payment method.

Exchange Policy

Need a different size or color? Exchanges are easy:

Exchanges must be requested within 30 days
Items must be in original condition
Size exchanges are free within the same product line
Color exchanges subject to availability
We'll send your new item as soon as we receive the original

For international exchanges, additional shipping fees may apply.

Refund Information

Understanding our refund process:

Refunds processed within 5-7 business days
Original payment method will be credited
Shipping costs are non-refundable
Return shipping is free for defective items
Store credit available for faster processing

You'll receive an email confirmation once your refund has been processed.